Tag Archives: angry customers

How to Turn an Angry Customer Into a Loyal Fan

No matter how hard you try to avoid it, it’s bound to happen. A customer will eventually get upset with something or someone in your business. When that happens, you have two choices. You can either turn them away from your business forever, or turn them into a loyal fan.

Your customer’s happiness lies primarily in your employee’s hands. The way each employee handles a situation impacts how your customer feels about your brand. The key to creating loyal fans out of angry customers is to create happier employees. Here’s how.

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