Restaurant Scheduling Software Improves Communication and Customer Service

April 4, 2012 | 4,718 views


Restaurant Scheduling Software Customer

North Shore Grill Uses Restaurant Scheduling Software

Restaurant scheduling software is not something Micah Vitale of North Shore Grill, Lakeville, NY,  thought he needed until he realized the problem with his current restaurant scheduling method. Like thousands of other restaurant managers, Micah was scheduling restaurant employees with Excel and a paper time-off request sheet. Although ultimately flexible, his problem was his inability to communicate work schedules to employees, without disrupting his business and its customers, until he started using ScheduleBase.


Restaurant employee scheduling software empowers managers

When the weekly restaurant schedule was finished and posted, the problems started. Employees would call the restaurant or stop by to get their work schedule. If employees called, a host or hostess would have to take the call, distracting them from their hosting duties, and then leave the floor to check the schedule. Many times there were communication errors between the person relaying the schedule and the employee who was scheduled. This resulted in employees showing up on the wrong days, at the wrong times, or not showing up at all. If employees stopped by to check their schedule, they would distract the on-duty employees and affect the overall flow of the restaurant. Micah started looking for a solution by researching restaurant scheduling software.


ScheduleBase is perfect for making restaurant work schedules

In January, 2012, North Shore Grill started using ScheduleBase as its restaurant scheduling software. “ScheduleBase works perfectly and is a great tool for us,” said Micah Vitale, manager of North Shore Grill. “It was easy to learn and our employees absolutely love it. We save time by not having to answer phones calls from employees and not having to chase down the work schedule. Both managers and employees love the ability to communicate availability and make time-off requests online. We would absolutely recommend ScheduleBase to any business that wants to eliminate the weekly ‘What’s my schedule?’ phone calls,” said Vitale.


About North Shore Grill

North Shore Grill is an independent, full-service restaurant that overlooks the beautiful north shore of Lake Conesus in Lakeville, NY. It was started by three local gentlemen who thought the Rochester area and the Finger Lakes were missing a great seafood restaurant. North Shore Grill is famous for hand-cut steaks, seafood, martinis and much more. The restaurant employs 30 employees year-round and 50 to 60 during the summer months.


About ScheduleBase

ScheduleBase is online employee scheduling software from Atlas Business Solutions, the leader in scheduling software. For as little as $10/month, businesses can schedule employees online and communicate work schedules by email, text message and mobile device. Other Atlas Business Solutions scheduling software include ScheduleAnywhere, Visual Staff Scheduler Pro, and Customer Appointment Manager.

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