5 Steps to Building A Resilient Staff

May 6, 2020 | 785 views

5 Steps to Building A Resilient Staff
5 Steps to Building A Resilient Staff

An article crossed my desktop a few months back about building a strong staff–a “tropophilic” workforce. Usually, tropophilic refers to plants that, like that lone tree on a rocky mountain crag, seem to thrive in the most precarious of places. The objective was to compare the tree’s resiliency to that of our staff’s ability to withstand difficult situations and still thrive.

Such a workforce would demonstrate specific traits and abilities—self-awareness, sustainable positive emotions, and the ability to prioritize among them. The idea is that those who can prosper in uncertainty demonstrate the resilience that serves themselves and the company well in tough times.

Well, it’s a tough time. And a resilient organization is needed more than ever. Even if we don’t know when the next disruptive event will occur, we do know it will eventually upset the status quo.

Ways to Develop Resilient Employees

Challenges can come in many forms: economic shifts, supply chain hiccups, globalization, or black swan events like the 2020 pandemic. Increasing resiliency among staff can boost company results and employee happiness, allowing both to flourish. 

1.     Make problems a learning opportunity. Every challenge presents an opportunity to learn. Problem-solving is a key trait of resilient people. They are not easily daunted by finding a way through an issue. Reframing a problem as an exercise to solve a possible issue will help develop those who are quicker to quit looking for a solution. 

2.     Exemplify positivity. Resilient employees display a more positive outlook. They may not have any better skills for solving a problem, but they do have the better attitude. Demonstrate it yourself with confidence in others’ abilities and encouraging words. 

3.     Maintain a balanced perspective. We are buffeted daily with challenges of all kinds. Help employees prioritize what matters most, and many of the small crises will dissolve on their own. By remaining a steady beacon, their reaction will be less focused on the problem itself and more focused on ways to overcome and thrive. 

4.     Change things up. Vary job duties and workloads to instill confidence in employees’ ability to weather workplace storms. A person who only knows their own tasks will not be as able to contribute to solutions that affect the whole team. Cross-train when possible, and include multiple departments in decision-making meetings. With increased knowledge and confidence, employees will provide greater strength to the company. 

5.     Emphasize self-care. Resiliency is difficult to develop and maintain if a person is not healthy, both physically and mentally. Consider a company softball team to foster exercise and companionship among colleagues, or volunteer as a group for a local cause. An emotional and physical support network adds depth to a person’s reserves. 

No one wants to be forced to deal with difficult issues at home or at work, but since we know they will happen, we can help develop resilient character in our employees that clears the way for better responses when challenges hit. With a bit of coaching, each employee will bloom and thrive, even in the most difficult circumstances.

Author Profile Jon Forknell is the Vice President and General Manager of Atlas Business Solutions, Inc., a software marketing company specializing in employee scheduling software, including ScheduleBase employee scheduling software, and other business software solutions. In the past, Jon has been recognized by the U.S. Small Business Administration as a SBA Young Entrepreneur of the Year. Atlas Business Solutions was named as one of Software Magazine’s Top 500 Software Companies in 2004 through 2007, and 2010, 2013, 2014, 2016, 2017, and 2018.

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