Monthly Archives: August 2021

Softer Leadership Qualities for Better Staff Management

August 25, 2021 | 1,248 views

Softer Leadership Qualities for Better Staff Management
Softer Leadership Qualities for Better Staff Management

Occasionally, it strikes me how leading and coaching employees and others is a particularly heavy responsibility. Whether I’m working with a child’s athletic team or developing my own staff, every word and action becomes a model for others. Staff management sometimes feels no different than parenting my kids on how to succeed. What I’ve discovered is that experience is respected, but that softer qualities make good leaders and model appropriate behavior expectations for staff.

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Scheduling Employees When You Aren’t Sure of Demand

August 18, 2021 | 1,046 views

Scheduling Employees When You Aren’t Sure of Demand
Scheduling Employees When You Aren’t Sure of Demand

Yesterday, I walked into a retail store where a sign greeted me, apologizing ahead of time for long wait times due to limited staff. Limited staff is a recurring news topic these days, so I expected my shopping service to be a bit slow. Instead, I found a store nearly devoid of customers. It was a quiet time of day, so that was not so odd. What surprised me was that after reading the warning sign and seeing an empty establishment, I discovered three employees on the clock with no customers to help.

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Controlling Labor Costs in Hospitality

August 11, 2021 | 1,102 views

Controlling Labor Costs in Hospitality
Controlling Labor Costs in Hospitality

Controlling labor costs is always a top priority to manage profit. Labor is usually the largest portion of a business’s total expense, so any changes in wages directly influence business success. This is particularly true in the hospitality service industry. Employees provide the services you sell, and they are important to the organization’s success.

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5 Rules for Scheduling Staff Meetings – Perils and Promise

August 4, 2021 | 1,109 views

5 Rules for Scheduling Staff Meetings – Perils and Promise
5 Rules for Scheduling Staff Meetings – Perils and Promise

Do you hear a collective groan from employees when you schedule a staff meeting? Employees hear “meeting” and think something important (and probably bad) must be shared with everyone simultaneously. This is especially true for unplanned and unexpected meetings, but even if staff meetings are regular and consistent, the response is not always positive.

It does not matter if a meeting is departmental, all-staff, or simply one-on-one—the reception from employees is not always warm. There are good reasons for this, though. To avoid it, promise a well-organized meeting to encourage good response and participation from employees.

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