Monthly Archives: November 2015

Keeping Your Team Performing Well in Stressful Situations

It’s supposed to be the most wonderful time of the year. However, when consumers get annoyed by the long lines, crowds of people, and stressful holiday travel, your employees are the ones who take the brunt of it.

One of the hardest times of the year to work in customer service is the holidays. Still, you need your team to continue offering high level service regardless of the stress they’re under. For many of your customers, the holiday season is their first opportunity to set foot in your store. Giving negative service could hurt your potential for future sales and lead to damaging online reviews.

 Read more...