Tag Archives: customer service

How to Turn Your Customer Service Team Into a Marketing Department

May 10, 2017 | 235 views

How to Turn Your Customer Service Team Into a Marketing Department

How to Turn Your Customer Service Team Into a Marketing Department

Does your firm operate out of different silos? If so, you might miss out on a tremendous opportunity.

 

Cross-pollination of departments in your company is a tremendous way to boost sales and increase customer loyalty. One of the easiest and best ways to accomplish this is to turn your customer service team into a team of marketers. Although they don’t take on the normal marketing functions, the way they engage with and talk to your customer base has a direct impact on how consumers view your brand. In other words, whether you like it or not, your customer service agents are already marketing your business.

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5 Challenges That Harm Customer Service Levels

August 24, 2016 | 545 views

5 Challenges That Harm Customer Service Levels

5 Challenges That Harm Customer Service Levels

Do you have high expectations for your employee’s interactions with customers? You should. Exceptional customer service leads to higher sales and loyal buyers. Providing exceptional service isn’t always easy.

 

You might not always be able to control the customer’s treatment of your employees, but there are other things you can embrace to enable your team to provide better service. Here are five fixable challenges that could help you boost your customer service levels.

 

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How to Master Customer Service During the Holiday Rush

December 9, 2015 | 655 views

How to Master Customer Service During the Holiday Rush

How to Master Customer Service During the Holiday Rush

It’s the most wonderful time of the year. It’s also the most hectic. Crowds form, confusions arise, and customer tensions are at an all-time high.

 

Customer service is one of the biggest challenges in business. Toss in the holiday rush and you have a recipe for negative reviews, poor customer experiences, and lost sales. Before you lose your top customer service ranking (and potentially your best employees), here are a few tips to help you master customer service during the craziest time of year.

 

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How to Use Social Media for Customer Service

March 18, 2015 | 1,169 views

How to Use Social Media for Customer Service

How to Use Social Media for Customer Service

Imagine this: your customer leaves your business and has a poor experience. Instead of telling your staff, she tells her friends on Twitter. She vents about the negative feeling instead of tackling it head on. Do you respond?

 

67% of consumers use brand’s social media accounts for customer service, according to a recent J.D. Powers & Associates study. Today’s customers are constantly perusing their social media accounts and engaging with their friends/followers. If you’re not monitoring social media and using your accounts for customer service, you could be missing a tremendous opportunity to turn negative experiences into positive ones.

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How to Instill Great Customer Service Habits in Your Staff

March 6, 2015 | 1,171 views

How to Instill Great Customer Service Habits in Your Staff

How to Instill Great Customer Service Habits in Your Staff

Did you know that:

 

1. Most businesses only hear from 4% of their dissatisfied customers. The remaining 96% never voice their complaints. Source: Ruby Speaks

 

2. It is 7 times more expensive to attract a new customer than it is to retain a loyal customer. Source: White House Office of Consumer Affairs

 

3. Almost half of customer service agents are adequately prepared to resolve a customer issue when it arises. Source: Forrester

 

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Does Your Small Business Lack Customer Service?

September 13, 2013 | 2,260 views

Customer Service

Customer Service in a Small Business

We’ve all had the perfect customer service experience. An employee works so hard to impress you, to wow you, expecting nothing in return. Some people say it’s, well, “part of the job,” while others learn to appreciate excellent customer service. It’s a perception of most, that we are the customers and, yes, we are always right, right? Well, many people approve of this theory and never back down from always maintaining a thought that customer service is a job essential and must always be at a pristine level. As a small business manager, how do you feel about this?

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