Tag Archives: Carpet World

Retail Online Scheduling Software Improves Communication, Delivers Results

January 16, 2012 | 3,057 views

Fargo, North Dakota —  Retail flooring leader, Carpet World, was relying on a complicated, and messy, paper-and-pencil scheduling process for 15 store associates and as many as 25 installation sub-contractors. “Things often change in our business,” said Ryan Weber, sales associate, “and we were relying on erasing everything properly and re-writing neatly. It was confusing.”

 

And, there was the challenge of communicating those paper-and-pencil changes among the associates and sub-contractors. Weber added, “Mistakes affect customer service. We really needed a better way for our subs to see what was going on for the day and a good way to communicate changes to their schedule.”

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