Fargo, North Dakota — Retail flooring leader, Carpet World, was relying on a complicated, and messy, paper-and-pencil scheduling process for 15 store associates and as many as 25 installation sub-contractors. “Things often change in our business,” said Ryan Weber, sales associate, “and we were relying on erasing everything properly and re-writing neatly. It was confusing.”
And, there was the challenge of communicating those paper-and-pencil changes among the associates and sub-contractors. Weber added, “Mistakes affect customer service. We really needed a better way for our subs to see what was going on for the day and a good way to communicate changes to their schedule.”
Weber is one of seven associates that have been using ScheduleBase, an online scheduling software solution Carpet World chose more than five months ago. “We saw positive results immediately. From the very first time we had to make a schedule change, we knew we made the right choice,” added Weber.
ScheduleBase is accessible wherever there is internet access and it communicates work assignments and changes via email and text messages. For Carpet World, this easy-to-learn, easy-to-use, retail scheduling software solution keeps Weber and the others in sync with simple schedule tools and reliable communications.
“All of our schedulers love the fact that they can each login to see the entire schedule. And, the subs love that access too. We’re organized and ScheduleBase is helping us maintain our customer service standards.”
Carpet World is locally owned and operated since 1968. The retailer offers the region’s largest selection of floor coverings and is known for quality and individualized personal service at affordable prices.