Fargo, North Dakota — With 14 branches across nine cities and two states, State Bank & Trust Assistant Vice President – Teller Coordinator, Bernice Kram, was monitoring a different scheduling process at every branch.
“Each location was scheduling the teller lines in their own way with spreadsheets, calendars, notebooks and such,” said Kram. “I could see how time consuming and challenging it was for the teller managers.” Kram knew a standardized scheduling method across all branches was the answer, but she was leery of being lured into high cost, customizable systems. “We wanted an easy, economical solution.”
Enter ScheduleBase, an online employee scheduling software that allowed State Bank & Trust to standardize their teller schedules across 14 locations and allowed for unprecedented scheduling oversight.
“Before ScheduleBase, we made out every schedule by hand in Excel,” explained Delight Swingen, scheduler for 20 tellers at the main branch. “I would spend way too much time preparing them, even color-coding to make sure they were easy to read.” Using ScheduleBase has eliminated Swingen’s need for color-coding and has saved her an enormous amount of time. “Also, the tellers love getting their schedules delivered via text and email, and any changes to the schedule are communicated instantly and easily.”
Dina Volk Vice President – Branch Manager is now able to write a month schedule in just one hour where it used to take her nearly a full day. “I used to collect teller availability in a desk calendar, and I had time off requests in a calendar too. Then, I would call or visit with each person who made a request while I reviewed the calendar to set the schedule,” said Dina. “I especially love the preset feature, and can’t imagine going back to my manual spreadsheet process.”
ScheduleBase has given Kram an affordable solution for State Bank & Trusts scheduling needs and she is now able to monitor the teller schedules of all 14 locations from anywhere she has an internet connection. “We are extremely pleased,” added Kram.
State Bank & Trust is headquartered in Fargo, North Dakota and was chartered in 1966. State Bank & Trust has 14 full-service bank locations in Fargo, West Fargo and Wahpeton, North Dakota, and Moorhead, Audubon, Detroit Lakes, Pelican Rapids, Fergus Falls and Alexandria, Minnesota.