3 Business Tips for Auto Service Companies

March 20, 2019 | 849 views

3 Business Tips for Auto Service Companies
3 Business Tips for Auto Service Companies

Highly-rated businesses, no matter the industry, share some common attributes. Their reputations remain positive because they care greatly about providing quality work with integrity at a fair price. True success occurs when a company does all that well.

A search for auto service companies found hundreds within a few miles. There is clearly significant competition among car care companies, but many customers drive in for the first time because a shop is nearby. So while location may play a role initially, word-of-mouth recommendations help to develop a customer base by focusing on a few key

1. Hire Well to Ensure High Quality Results

The old adage that hiring is the most important work you do is particularly true with a specialized retail business. Qualified technicians and mechanics must be able to diagnose issues, communicate them well, and complete them with confidence. When customers have work completed that eliminates a problem, they will appreciate the expertise and skill provided. That builds loyal customers who will rely on your company’s ability to get the job done right.

2. Make Time Management a Priority

No one wants to be without their wheels. Ever. It is inconvenient at best and can kill a relationship if the time you have someone’s car is miscalculated or mismanaged. If the time estimate is wrong and a car is delayed, clients may never come back.

To counter this issue, be clear and consistent about the time needed for repairs and service. Know how much time to schedule for each task and every employee — some may be slower, so know which technician is working before making delivery promises.

For hectic, high-demand days, use your scheduling software to gear up staffing so you never make an appointment that has to be pushed out. Overestimate if you have to, but strive never to be late.  Assuming you provide excellent quality service, reliability is also built by accurately promising a speedy return of a client’s vehicle

3. Build Integrity Through Real Communication

No one is good at everything, and we all have different talents. This variety keeps you in business servicing those who know nothing about cars. However, every client needs to understand and willingly agree to your scope of work. Each industry has its own vocabulary, and communicating in layman’s terms is required to develop trust. Honest assessments should focus on communicating clearly without patronizing. Then, your customer will agree with the service, the timing, and the price. And best of all, they will return again and again.

Author Profile Jon Forknell is the Vice President and General Manager of Atlas Business Solutions, Inc., a software marketing company specializing in employee scheduling software, including ScheduleBase employee scheduling software, and other business software solutions. In the past, Jon has been recognized by the U.S. Small Business Administration as a SBA Young Entrepreneur of the Year. Atlas Business Solutions was named as one of Software Magazine’s Top 500 Software Companies in 2004 through 2007, and 2010, 2013, 2014, 2016 and 2017.  

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