Monthly Archives: August 2016

5 Challenges That Harm Customer Service Levels

August 24, 2016 | 783 views

5 Challenges That Harm Customer Service Levels

5 Challenges That Harm Customer Service Levels

Do you have high expectations for your employee’s interactions with customers? You should. Exceptional customer service leads to higher sales and loyal buyers. Providing exceptional service isn’t always easy.

 

You might not always be able to control the customer’s treatment of your employees, but there are other things you can embrace to enable your team to provide better service. Here are five fixable challenges that could help you boost your customer service levels.

 

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Should You Have an Employee Appreciation Strategy?

August 17, 2016 | 683 views

Should You Have an Employee Appreciation Strategy?

Should You Have an Employee Appreciation Strategy?

You’ve probably heard the sentiment before that people who feel appreciated will always do more than what’s asked of them. Especially Millennial employees. It’s a popular expression because there’s so much truth to it.

 

Consider this: When was the last time you poured your blood, sweat and tears into a job? How did you feel afterward? Did the person you were working for say thank you? Or did she fail to recognize your efforts?

 

When an employee feels like her efforts are acknowledged and appreciated, she’s more likely to want to keep up the hard work.

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In-Person vs. Online Training: What’s Best for Your Company?

August 10, 2016 | 842 views

In-Person vs. Online Training: What's Best for Your Company?

In-Person vs. Online Training: What’s Best for Your Company?

Here’s a fun idea: Think back to your first day on the job. Chances are, you showed up with your brain in sponge mode ready to absorb everything you were taught. You might have had a few nerves, unsure of who you’d be working with or how you’d do, but all-in-all, you were excited.

 

Now, you’re in charge. You’ve climbed the ranks and learned what you need to know to do well in your job. You’ve also hired new employees and now it’s your responsibility to pass on that knowledge to the new employees of your company.

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Are You Encouraging Paternity Leave?

August 7, 2016 | 566 views

Are You Encouraging Paternity Leave?

Are You Encouraging Paternity Leave?

Consider this: What would you do if one of your male employees approached you about paternity leave? Would you respond favorably if a male asked for a flexible work schedule to care for his child?

 

Although many men are choosing jobs that offer flexible options for this very reason, a Bain & Company study found that these requests are being denied.

 

The Proof is in the Numbers

 

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10 Winning Habits of Top Managers

August 3, 2016 | 884 views

10 Winning Habits of Top Managers

10 Winning Habits of Top Managers

Think back to your favorite manager. What did he do well? What made you like working for him more than any other manager?

 

Top managers have a unique set of winning traits. These traits motivate employees, propel teams forward, and ultimately lead to the team’s success. By focusing on bringing out these common traits in your own leadership style, you can become the manager your team looks back on with admiration.

 

Here are the top ten winning habits of top managers.

 

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