Monthly Archives: December 2015

How to Get Your Schedule Back to Normal in January 2016

December 30, 2015 | 462 views

How to Get Your Schedule Back to Normal in January 2016

How to Get Your Schedule Back to Normal in January 2016

You’ve made it! The hustle and bustle of the holiday season is almost over. Your schedule is booked and you’re fully staffed for the rest of the last minute shoppers and travelers. Congratulations!

 

The holiday season might have come and gone in the blink of an eye but your need for a full schedule hasn’t. You have temporary workers on their way out the door and full time employees itching for a break after the holiday madness. For some business owners, getting the schedule back to normal in January is harder than managing it during the holidays.

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Managing Religious Needs During the Holiday Season

December 22, 2015 | 547 views

Managing Religious Needs During the Holiday Season

Managing Religious Needs During the Holiday Season

America is a mixing pot of cultures and religions. It’s what makes our country what it is. Still, for some business owners, it can pose a challenge while trying to juggle the various religious holidays that happen this time of year, such as Christmas, Hanukkah and Kwanzaa.

 

For people with a strong faith, religion is vitally important. Denying them time off of work (or punishing them for taking time off) isn’t an option. Doing so will only harm customer service numbers and damage the brand in the long run.

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Should You Throw a Company Christmas Party?

December 16, 2015 | 679 views

Should You Throw a Company Christmas Party?

Should You Throw a Company Christmas Party?

This time of year commands a festive atmosphere. Still, finding the opportunity to celebrate isn’t always as easy as you’d like. Is it worth throwing a company Christmas party? Or should you forego the festivities and offer a different type of end-of-year reward?

 

Let’s take a look at the pros and cons.

 

The Pros

 

There are many reasons why having a company Christmas party makes sense.

 

It’s a Handsome Reward

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How to Master Customer Service During the Holiday Rush

December 9, 2015 | 500 views

How to Master Customer Service During the Holiday Rush

How to Master Customer Service During the Holiday Rush

It’s the most wonderful time of the year. It’s also the most hectic. Crowds form, confusions arise, and customer tensions are at an all-time high.

 

Customer service is one of the biggest challenges in business. Toss in the holiday rush and you have a recipe for negative reviews, poor customer experiences, and lost sales. Before you lose your top customer service ranking (and potentially your best employees), here are a few tips to help you master customer service during the craziest time of year.

 

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