Monthly Archives: November 2015

Keeping Your Team Performing Well in Stressful Situations

November 25, 2015 | 713 views

Keeping Your Team Performing Well in Stressful Situations

Keeping Your Team Performing Well in Stressful Situations

It’s supposed to be the most wonderful time of the year. However, when consumers get annoyed by the long lines, crowds of people, and stressful holiday travel, your employees are the ones who take the brunt of it.

 

 

One of the hardest times of the year to work in customer service is the holidays. Still, you need your team to continue offering high level service regardless of the stress they’re under. For many of your customers, the holiday season is their first opportunity to set foot in your store. Giving negative service could hurt your potential for future sales and lead to damaging online reviews.

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How to Show Your Employees They’re Appreciated

November 18, 2015 | 684 views

How to Show Your Employees They’re Appreciated

How to Show Your Employees They’re Appreciated

‘Tis the season to be grateful. As you’re counting your blessings for your family, friends, and health consider your employees too.

 

Your employees are the people who keep your business running smoothly when you’re not around. They answer customer demands and put out small fires on a daily basis. It’s easy to miss saying “thanks” for all their hard work on a daily basis. This time of year gives you the perfect opportunity.

 

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How to Give Your Employees Time Off This Holiday (And Still Stay Well Staffed)

November 11, 2015 | 843 views

How to Give Your Employees Time Off This Holiday (And Still Stay Well Staffed)

How to Give Your Employees Time Off This Holiday (And Still Stay Well Staffed)

Giving your employees the work/life balance they desire during your busiest holiday season is one of the biggest challenges you face as a retailer. You need your store staffed for the abnormally large crowds of people. You need a strong team on hand to keep lines short and keep customers happy. In spite of this, employees need time off to spend with their families during this festive time.

 

 

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Where to Find Top Talent for the Holidays

November 4, 2015 | 733 views

Where to Find Top Talent for the Holidays

Where to Find Top Talent for the Holidays

This time of year, it’s a hiring race. Applicants put in their applications for seasonal positions and businesses strive to find the top talent to fill their schedule. During this chaos and confusion, it is difficult to know whether you’re hiring the best people for the role, or if you’re hiring in haste to get more workers into your stores.

 

As holiday sales start to surge, here are a few tips to help you find the best employees to fill the holes in your schedule.

 

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