7 Up-Selling Tips for a Short Holiday Shopping Season

November 20, 2019 | 66 views

7 Up-Selling Tips for a Short Holiday Shopping Season
7 Up-Selling Tips for a Short Holiday Shopping Season

The 2019 holiday season is a short one with fewer shopping days between Thanksgiving and Christmas. This year, both online and physical stores have six fewer days to rack up sales. According to the National Retail Federation, this shopping season still represents 20% of the year’s sales, on average, for most stores. For some, it’s significantly higher.

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Should Your Non-Profit Close During the Holidays?

November 13, 2019 | 159 views

Should Your Non-Profit Close During the Holidays?
Should Your Non-Profit Close During the Holidays?

The holiday season is one filled with unusual attributes. There are celebrations, parties, and very full social calendars. Families have holidays scheduled, and children are home from school.

Deciding to close down during the holidays can be a difficult decision for a non-profit board to make. As much as each person might personally like the time off, leaders hesitate to leave the phone and turn off the lights. But if staff, many of whom are volunteers, are not as available to help, there may be fewer people to keep things going. 

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Word of Mouth Benefits in the Digital Age

November 6, 2019 | 230 views

Word of Mouth Benefits in the Digital Age
Word of Mouth Benefits in the Digital Age

Word-of-mouth marketing is like free publicity for your business if you provide a good product or service. Richard Branson called it the best and cheapest form of advertising, but what does it mean in the digital age?

What used to be conversations and recommendations shared among friends has migrated to digital platforms but are really no different than the praises or criticisms we’ve always shared. We tell stories about wonderful service and incredible products. Sure, it could be over lunch with a friend, but it also could manifest itself in an online post that thousands of people see.

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Changing Your Credit Card Processor? Ask These 8 Questions.

October 30, 2019 | 377 views

Changing Your Credit Card Processor? Ask These 8 Questions.
Changing Your Credit Card Processor? Ask These 8 Questions.

Credit and debit cards are ubiquitous these days for purchasing power. More than one generation doesn’t carry checks or cash anymore, and with the majority of shopping done online, every business has to understand how they will get paid. Using a credit card processor is an absolute necessity, but the service can be costly.

As you shop around, and shop around you must, get into the nitty-gritty of how each prospective processor can improve your offerings. From easy transactions to low fees to online gateways, educate yourself and ask lots of questions to ensure the smoothest financial transactions for you and for your customers. 

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An ADA Compliant Website is a Legal Must-Have

October 23, 2019 | 317 views

An ADA Compliant Website is a Legal Must-Have
An ADA Compliant Website is a Legal Must-Have

Here’s the simple fact: the Americans with Disabilities Act (ADA) requires that any business providing a service to the public cannot discriminate against people with disabilities. Usually, we think of this in terms of eliminating stairs for those with mobility issues or modifying bathrooms to accommodate wheelchairs. However, this also applies to website accessibility. Lawsuits could be brought by anyone who legitimately felt they are unable to access your product or service online. 

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Employee Ideas Matter–Conversation Starters to Foster Their Input

October 16, 2019 | 560 views

Employee Ideas Matter--Conversation Starters to Foster Their Input
Employee Ideas Matter–Conversation Starters to Foster Their Input

Employees are often an untapped resource. If we are not the ones on the front line every day, we sometimes lose touch with daily workplace challenges or customer issues. But our employees live it every day, and we need to acknowledge that openly. Because even if we don’t hear it, they talk about what is good and what needs improvement. We must find a way to extract those ideas, really consider them, and work together to promote the best possible ones.

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5 Intrinsic Motivators to Boost Employee Contribution

October 9, 2019 | 379 views

5 Intrinsic Motivators to Boost Employee Contribution
5 Intrinsic Motivators to Boost Employee Contribution

Good managers are always looking for ways to improve employees’ motivation so that they perform better and contribute more. Money always talks, of course, but it doesn’t have as lasting an effect as other less costly options, and we honestly don’t always have more to give. Appropriate financial compensation cannot be overlooked, but to encourage a cooperative workplace, consider these five non-financial motivators.

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Manage Overtime Fraud with Intelligent Software and Internal Oversight

September 25, 2019 | 1,726 views

Manage Overtime Fraud with Intelligent Software and Internal Oversight
Manage Overtime Fraud with Intelligent Software and Internal Oversight

A driver stops on the way home to run errands while on the clock. An area manager is not on location to monitor employees coming and going. An hourly person who checks others’ timesheets is also padding her own hours. Employee theft can be costly, and labor is the costliest line on a P&L statement. Work hours and overtime must be carefully monitored to avoid excessive expense.

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Procrastination: Some Things Really Can’t Wait

September 18, 2019 | 579 views

Procrastination: Some Things Really Can’t Wait
Procrastination: Some Things Really Can’t Wait

“My ‘to-do’ list is so long,” I wail. How can I ever get it all completed? If you are a ‘doer’ like I am, the demands we put on ourselves can be overwhelming. The lists are long, the needs great, and numerous distractions tug at us every hour. As a result, sometimes the squeaky wheel does get tended while other more important things don’t receive the attention they deserve.

Sometimes, it’s easier to knock off ten small tasks rather than tackle the big one. But, as a business owner, we can’t procrastinate on those tasks that most contribute to our success in the long run. Some things really cannot wait.

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12 Break Room Design Ideas That Up Your Employees’ Game

September 11, 2019 | 974 views

12 Break Room Design Ideas That Up Your Employees’ Game
12 Break Room Design Ideas That Up Your Employees’ Game

We’ve all heard that highly engaged employees value a good time-out from their work. Being stuck at a workstation for 8 – 10 hours does not make a productive or happy employee. Employees know this and yet many do not take much time for themselves during a shift.

Developing and keeping highly engaged and productive employees takes many forms. Current trends include flexible hours, remote workspaces, exercise and health benefits. Some cost more than others and are not always feasible. But every employee should be taking a break. So how can you use breaks to your advantage? By creating an employee break room environment that allows real rest while fostering camaraderie and productivity. 

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