5 Challenges That Harm Customer Service Levels

August 24, 2016 | 48 views

5 Challenges That Harm Customer Service Levels

5 Challenges That Harm Customer Service Levels

Do you have high expectations for your employee’s interactions with customers? You should. Exceptional customer service leads to higher sales and loyal buyers. Providing exceptional service isn’t always easy.

 

You might not always be able to control the customer’s treatment of your employees, but there are other things you can embrace to enable your team to provide better service. Here are five fixable challenges that could help you boost your customer service levels.

 

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Should You Have an Employee Appreciation Strategy?

August 17, 2016 | 69 views

Should You Have an Employee Appreciation Strategy?

Should You Have an Employee Appreciation Strategy?

You’ve probably heard the sentiment before that people who feel appreciated will always do more than what’s asked of them. Especially Millennial employees. It’s a popular expression because there’s so much truth to it.

 

Consider this: When was the last time you poured your blood, sweat and tears into a job? How did you feel afterward? Did the person you were working for say thank you? Or did she fail to recognize your efforts?

 

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In-Person vs. Online Training: What’s Best for Your Company?

August 10, 2016 | 112 views

In-Person vs. Online Training: What's Best for Your Company?

In-Person vs. Online Training: What’s Best for Your Company?

Here’s a fun idea: Think back to your first day on the job. Chances are, you showed up with your brain in sponge mode ready to absorb everything you were taught. You might have had a few nerves, unsure of who you’d be working with or how you’d do, but all-in-all, you were excited.

 

Now, you’re in charge. You’ve climbed the ranks and learned what you need to know to do well in your job. You’ve also hired new employees and now it’s your responsibility to pass on that knowledge to the new employees of your company.

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Are You Encouraging Paternity Leave?

August 7, 2016 | 9 views

Are You Encouraging Paternity Leave?

Are You Encouraging Paternity Leave?

Consider this: What would you do if one of your male employees approached you about paternity leave? Would you respond favorably if a male asked for a flexible work schedule to care for his child?

 

Although many men are choosing jobs that offer flexible options for this very reason, a Bain & Company study found that these requests are being denied.

 

The Proof is in the Numbers

 

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10 Winning Habits of Top Managers

August 3, 2016 | 88 views

10 Winning Habits of Top Managers

10 Winning Habits of Top Managers

Think back to your favorite manager. What did he do well? What made you like working for him more than any other manager?

 

Top managers have a unique set of winning traits. These traits motivate employees, propel teams forward, and ultimately lead to the team’s success. By focusing on bringing out these common traits in your own leadership style, you can become the manager your team looks back on with admiration.

 

Here are the top ten winning habits of top managers.

 

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Should You Allow Your Employee’s Kids to Come to Work With Them?

July 27, 2016 | 111 views

Should You Allow Your Employee's Kids to Come to Work With Them?

Should You Allow Your Employee’s Kids to Come to Work With Them?

Summertime and the livin’ is easy – unless you’re a parent trying to balance kids out of school and work. This time of year can be especially stressful for parents. Child care is expensive but quitting their job for the summer isn’t an option.

 

As an employer, you might be tempted to make things easier on your team by allowing employees to bring their kids to work with them. Is that a good idea? Let’s take a look.

 

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How to Juggle Your Schedule Around Summer Vacations

July 20, 2016 | 137 views

How to Juggle Your Schedule Around Summer Vacations

How to Juggle Your Schedule Around Summer Vacations

It’s that time of year! With warm temperatures and perfect beach weather outside, the last thing most workers want to do is get stuck on the job. It’s vacation season. Are you prepared?

 

Here are a few tips to help you juggle your schedule when your employees are hitting the road for summer vacation.

 

Plan for the Non-Planners

 

In a perfect world, all of your employees would have planned their vacations long in advance. You would have plenty of warning that they’d need time off. Unfortunately, we don’t live in a perfect world and many employees don’t plan ahead.

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4 Out of the Box Interview Questions You’ll Love Asking

July 13, 2016 | 180 views

4 Out of the Box Interview Questions You'll Love Asking

4 Out of the Box Interview Questions You’ll Love Asking

Interviews can feel mundane. Candidates are asked the same questions over and over again, which means their answers are often canned. As an employer, it’s difficult to get a realistic idea of who you’re interviewing with answers that are so rehearsed.

 

To break the mold, many companies are starting to shift to out of the box interview questions. Here are four of our favorite questions asked by large corporations.

 

1. What songs best describe your work style?

 

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Motivating Millennials: How to Get These Employees Fired Up

July 7, 2016 | 286 views

Motivating Millennials: How to Get These Employees Fired Up

Motivating Millennials: How to Get These Employees Fired Up

Too often, the Millennial generation is called “lazy” and “entitled.” This generation is known for being slightly averse to working. Perhaps this is because Millennials are more likely to be living with their parents than with a spouse or in their own home. Or, perhaps it’s because more people are changing jobs four times before they’re 32 years old.

 

No matter the reason, one thing is certain – Millennials make up the majority of the workforce, which means employers need to learn how to motivate this demographic. Here are our favorite tips.

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Why You Should Keep Recruiting Even When You’re Not Hiring

June 22, 2016 | 226 views

Why You Should Keep Recruiting Even When You're Not Hiring

Why You Should Keep Recruiting Even When You’re Not Hiring

How long does it take you to find a group of candidates for an open job and ultimately hire a new employee? If you’re like most companies in the United States, it takes you an average of 25 days, according to Dice Holdings. That’s a long time to have to deal with having an open position.

 

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